Privacy policy
Privacy Policy
This Privacy Policy describes how ELAF Lighting (“we”, “us”, “our”) collects, uses, and shares your personal information when you visit or make a purchase from https://www.elaf.lighting (the “Site”).
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we also collect information about the web pages or products you view, websites or search terms that referred you to the Site, and how you interact with the Site. We call this “Device Information”.
We collect Device Information using:
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Cookies – small data files placed on your device. Learn more at www.allaboutcookies.org.
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Log files – track actions such as IP address, browser type, ISP, and timestamps.
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Web beacons, tags, pixels – electronic files that record browsing behavior.
When you make or attempt to make a purchase, we collect certain information from you, including your name, billing/shipping address, payment information (credit/debit card details, cash-on-delivery instructions), email address, and phone number. We call this “Order Information”.
How We Use Your Information
We use the Order Information to:
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Process and fulfill orders (payments, shipping, invoices, confirmations).
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Communicate with you regarding your order or inquiries.
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Screen for potential fraud or risk.
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Provide you with information or offers about our products if you have opted in.
We use Device Information to:
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Improve and optimize our Site performance.
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Generate analytics about browsing and engagement.
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Monitor for security risks or fraudulent activity.
Sharing Your Information
We share your information with trusted third parties to help us operate our online store:
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Shopify (our e-commerce platform) – see their privacy policy here: https://www.shopify.com/legal/privacy.
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Google Analytics – to understand how visitors use our Site: https://policies.google.com/privacy.
We may also share information to comply with legal requirements, respond to lawful requests, or protect our rights.
Behavioural Advertising
We may use your information to provide targeted advertising. You can opt out here:
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Digital Advertising Alliance: http://optout.aboutads.info/
Your Rights
If you are an Egyptian resident, you have the right to access, update, or request deletion of your personal data.
If you are located outside Egypt, note that your information will be transferred to and processed in Egypt.
To exercise these rights, please contact us at: hello@elaf.lighting
Data Retention
We retain Order Information for as long as necessary to provide our services and comply with legal obligations, unless you request deletion.
Minors
Our Site is not intended for individuals under the age of 18.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices, legal requirements, or operational reasons. Updates will be posted on this page.
Contact Us
For more information about our privacy practices, or to file a complaint, please contact us:
📧 Email: hello@elaf.lighting