Shipping & Returns Policy

Shipping & Returns Policy

Shipping Policy

  • All orders are shipped within 3 to 10 business days from the date of confirmation, depending on the product and delivery location.

  • For larger quantities or remote areas, delivery may take longer, and customers will be notified in advance.

  • We take full responsibility for ensuring that your order arrives safely. Customers have the right to inspect the product upon delivery before accepting it.

  • If an order is refused upon delivery, the customer may be charged for shipping or return costs as applicable.

  • Shipping fees are automatically calculated at checkout based on location and order size. In special cases, customers may contact our support team for assistance.


Returns & Refunds Policy

  • In accordance with Egyptian consumer protection law, customers have the right to return an order within 14 days of receiving it.

  • Returned items must be in their original condition, unused, and include all packaging and accessories.

  • A full refund will be issued once we receive and inspect the returned item.

  • Customers are only responsible for return shipping costs, if applicable.

  • Refunds will be processed through the same payment method used at the time of purchase.